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Volunteer/Internship – NAMI HelpLine Information & Referral Specials

Are you interested in making a meaningful difference in people’s lives? 

Serving in the NAMI LCH office in Fort Myers, FL, volunteers/interns are required to commit to a minimum of one, 4-hour shift per week during regular HelpLine hours (9:00 am – 1:00 pm or 1:00 – 5:00 pm; Mon-Fri), for the duration of six months or more following completion of training. Training consists of advanced reading modules (5 hours), plus four, 3-hour training shifts to be completed over a one- or two-week period immediately prior to assuming regularly scheduled shift.

Professional Qualifications:

  • A professional of mental health, and/or someone with “lived,” personal experience with a mental health condition and recovery – either as a person living with a mental health condition or a someone caring for a loved one living with a mental health condition
  • Excellent communication skills (oral and written), particularly in listening and ability to convey a respectful, empathetic tone 
  • Preferred experience in a call-center or service-oriented position
  • Analytical ability with problem-solving skills and resourcefulness for assessing callers’ needs and finding correct resources in a timely manner
  • Basic knowledge of mental illnesses, treatments, recovery, and mental health care systems with an interest in learning more
  • Minimum basic skills with MS Office (Word, Outlook, Excel) and social media; Intermediate keyboarding skills with minimum typing speed of 45 wpm
  • Ability to conduct basic internet research quickly while simultaneously managing phone conversation
  • Bilingual English/Spanish ability strongly welcomed

Personal Qualities:

  • Demonstrated reliability, professionalism and punctuality
  • Respect and compassion for people affected by mental health conditions with desire to help others facing mental health challenges 
  • Ability to manage emotionally stressful situations with positive spirit and open-mindedness
  • Passion to learn about mental health conditions, resources, and behavioral health system
  • Willingness to take initiative, to seek help when needed, and ability to accept and implement constructive feedback 
  • Maturity and patience to communicate effectively with people from diverse backgrounds and experiences while demonstrating empathy to facilitate respectful dialogue with callers who may be in emotional distress or active psychosis

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